Privacy policy
Appeal Ready is a product of Tweenage.
This policy explains what we collect, why, and what happens to it.
Data controller
The data controller is Tweenage. Contact: hello@appealready.co.uk
What we collect
When you use the assessment form, we collect:
- Your name and email address.
- The year group, school names, and whether the school is selective or grammar.
- Your reasons for appealing, including any circumstances you describe (such as sibling connections, distance, childcare, community ties, or other grounds).
- Any information you share about your child's educational, medical, or additional needs that are relevant to the appeal.
- Any supporting evidence you describe.
We do not ask for your child's name, date of birth, pupil ID, home address, or phone number, and we ask that you do not include these in the open text fields. The draft letter uses [Child's name] as a placeholder. You fill it in yourself before submitting to the appeal panel.
Sensitive information
Some of the information you provide may include details about medical conditions, special educational needs, or family circumstances. This is sensitive personal data. We only collect it because you choose to include it in your appeal reasons, and we only use it to generate your draft letter. We need this information to deliver the service you have asked for.
How we use your information
- To generate your personalised appeal letter and evidence checklist.
- To email your toolkit to you.
- To process payment through Lemon Squeezy.
- To provide support and regenerations if requested.
- To detect and prevent misuse of the service.
How the draft is produced
Your appeal reasons are sent to Anthropic (our AI provider) to generate the draft letter. Anthropic does not use your data to train its models. Anthropic may retain API data for up to 30 days for safety monitoring purposes, after which it is deleted. The finished draft is made available to you as a PDF via a secure, time-limited download link. Payment is handled by Lemon Squeezy.
What we keep and what we delete
Session data (the form data you submit) is deleted from our database within 48 hours of your toolkit being generated.
Assessment data (a snapshot of your submitted information used for regeneration and support) is retained for 30 days, then permanently deleted.
Your generated PDF is stored securely for 30 days so you can download it. After 30 days, the file is permanently deleted. We send you a reminder email 3 days before your download link expires, and a confirmation email once the file has been deleted.
Your delivery email includes a copy of the information you submitted. Once sent, that email is in your inbox and outside our control.
What we do keep:
- A basic order record: your email address, name, the school name, appeal type, year group, and payment reference.
- The fact that a letter was generated and downloaded.
We keep this order record for as long as reasonably needed for support, accounting, and legal compliance. It does not include the substance of your appeal.
Who processes your data
| Provider | Purpose |
|---|---|
| Anthropic | AI provider. Processes your appeal content to generate the letter. Does not use your data for training. May retain API data for up to 30 days for safety monitoring. |
| Lemon Squeezy | Payment. Processes your name, email, and payment details. Data processed in the US under appropriate safeguards. |
| Resend | Email delivery. Sends your download link and notification emails. |
| Vercel Blob | File storage. Temporarily stores your generated PDF for up to 30 days. Hosted by Vercel in the US. |
| Supabase | Database. Temporarily stores your form data and assessment data during processing, then deletes it as described above. |
| Vercel | Hosting. Hosts the application and collects anonymous, cookieless analytics. |
Your rights
Under UK data protection law you have the right to access, correct, or delete your data, and to withdraw consent at any time. Because we delete your appeal content within 30 days, there is very little personal data to retrieve. If you contact us, we can confirm what order record we hold and delete it if you ask.
Complaints
If you are unhappy with how we have handled your data, you can submit a complaint or contact the Information Commissioner's Office (ICO) at ico.org.uk. The data controller is Tweenage.
Important limit
Appeal Ready produces AI-generated draft letters only. It is not legal advice. You must review the draft for accuracy and adapt it to your personal circumstances before submitting it. This is a drafting support tool and we cannot guarantee any panel outcome.
Contact
Questions, support, or privacy requests: hello@appealready.co.uk
Appeal Ready is a product of Tweenage.